Question 1

Where do you ship from?

Accepted Answer

All orders are dispatched from Australia. We pack and ship every order ourselves so we can guarantee the condition of sealed product before it leaves us.

Question 2

How long does delivery take?

Accepted Answer

Standard shipping is typically 3–7 business days within Australia depending on your location. Express options are available at checkout where applicable.

Question 3

Do you ship internationally?

Accepted Answer

We currently focus on Australian customers. International shipping may be offered in future.

Question 4

What is your returns policy?

Accepted Answer

Sealed product can be returned in its original sealed condition within 14 days of delivery for a refund or exchange. See our Returns Policy for full details.

Question 5

What if my order arrives damaged?

Accepted Answer

Contact us within 48 hours of delivery with photos of the packaging and product. We'll work with you on a replacement or refund.

Question 6

Where do you source your products?

Accepted Answer

We source through a combination of retail, secondary market and direct supplier channels. Every product is sealed and authentic.

Question 7

Do you sell singles?

Accepted Answer

Our current focus is sealed Pokémon TCG product. Singles may be added as our catalogue expands.

Question 8

How does pre-order interest work?

Accepted Answer

On any upcoming product, click Register Interest and enter your email. We'll notify you when pre-orders open and again when the product launches.

Question 9

Am I charged when I register interest?

Accepted Answer

No. Registering interest is free and does not commit you to a purchase.

Question 10

How do I join a waitlist?

Accepted Answer

On any out-of-stock product, click Notify Me When Available or Join Waitlist and enter your email. We'll email you the moment stock arrives.

Question 11

Will I get priority access?

Accepted Answer

Waitlist members are notified before stock is announced publicly. Stock is allocated on a first-come, first-served basis.

Frequently asked questions